Privacy Policy

PurePac is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PurePac may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25^th May 2018.

What we collect

We may collect the following information:

• Name and job title.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For more information and to manage cookies on our website, please refer to our Cookie Policy page.

Further details about Cookies in general can be found at www.aboutcookies.org.uk.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@purepac.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Personal information

Why do we collect your data?

We want to give you the best service we can here at PurePac so the data we hold about you helps us to provide this from the moment of any enquiry to the final point of delivery & guarantee.

How do we collect this data?

We only do this when you wish to enquire, receive a quote or place an order. We treat your personal data with respect and protect it using appropriate software and in house security.

Will we share your data?

We will only share your data with third parties to complete the best service that you are purchasing from us, for example, couriers and hauliers being passed your delivery address and contact number.

What are your rights?

You have the right to request any confirmation on the personal data we hold for you. This can be done by contacting the office in writing. You also have the ‘right to erasure’ should you no longer require our services.

How long do we hold your information?

During the course of our contract we’ll retain data which is necessary to provide our services to you and will take reasonable steps to keep your data up to date through this time. You have the right to request deletion of your data at any time.

Access to the information held

You have the right to request a copy of the information that we hold.

What you can do if you are unhappy with how your data is processed

You have a right to lodge a complaint with the supervisory authority for data protection of which we are a member, this is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You can also call 0303 123 1113.

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll inform you of any change when they occur. This privacy policy was last updated on 21st November 2024.